Qt99 Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction

Qt99 (operated under the domain qt99.wine) is a world-class online gaming platform for users in Bangladesh. We believe protecting your privacy is not just a legal obligation — it is our ethical responsibility.

This Privacy Policy explains what types of data qt99 collects, how that data is processed and stored, the circumstances under which it may be shared with third parties, and your rights over your own data. By using qt99's services, you agree to this Privacy Policy.

We are committed to full transparency. If you have any questions, use the contact details provided at the end of this policy.

2 What Data We Collect

Qt99 only collects data that is necessary to provide our services. The categories of data we collect are detailed below:

3 How We Collect Data

Qt99 collects data through the methods listed below. We are fully transparent about each of them:

• Registration Form: Information you provide when creating your account.
• KYC verification process: Documents submitted to verify your identity.
• Payment Transactions: Information received from the payment gateway during deposits and withdrawals.
• Automatic Data Collection: Through cookies, log files, and session tracking.
• Support Contact: Information you share via live chat or email.
• Third-Party Verification Providers: From authorized agencies for identity and age verification.

4 Use of Information

Qt99 uses the data it collects for the purposes listed below. Every use is directly tied to delivering a better experience for you:

• Account management: For registration, login, and profile updates.
• Payment Processing: To process deposits and withdrawals securely.
• Security & Fraud Prevention: To detect unusual activity.
• Customer Support: To resolve your issues quickly and effectively.
• Responsible Gaming Monitoring: To identify signs of problem gambling and offer assistance.
• Promotions & Offers: To send you relevant offers based on your preferences (subject to your consent).
• Legal compliance: To meet regulatory requirements.
• Platform Development: To improve the user experience.

5 Information Sharing Policy

Qt99 never sells or shares your personal data with third parties for commercial purposes. However, data may be shared in the limited circumstances described below:

• Payment Processors: Minimum information required to process transactions via bKash and Nagad.
• KYC verification provider: Authorized institutions for identity verification.
• Game Software Providers: Minimum information required to run games.
• Law enforcement agencies: In response to a court order or lawful investigation.
• Corporate Restructuring: In the event of a merger or acquisition.

6 Cookie Policy

Qt99 uses several types of cookies to enhance your browsing experience. The types of cookies we use and their purposes are explained below:

• Essential cookies: Required for login sessions and core platform functionality — these cannot be disabled.
• Functional cookies: To remember your language and preference settings.
• Analytics Cookies: To analyze site usage patterns and improve our services.
• Security Cookies: To prevent fraud and unauthorized access.

Non-essential cookies can be disabled through your browser settings. Note that doing so may affect the functionality of certain features.

7 Data Protection Measures

Qt99 uses industry-standard security measures to protect your data. Our security framework is described below:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Firewall & Intrusion Detection: Server-level protection.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Limited Access Policy: Only authorized personnel have access to your data.
• Data Backup: Regular encrypted backups to prevent data loss.

In the event of a security breach, qt99 will notify affected users within 72 hours and take all necessary action.

8 Your Rights

As a qt99 user, you have several important rights over your own data. We actively uphold all of them:

• Right of access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information under certain circumstances.
• Right to Restrict Processing: The right to restrict how your data is used for specific purposes.
• Data Portability: The right to receive your data in a machine-readable format.
• Right to object: The right to object to marketing or profiling.

9 Data Retention Period

Qt99 does not retain your data longer than necessary. Retention periods by data type are outlined below:

• Account information: For the duration of account activity and up to 5 years after closure.
• Transaction History: Up to 7 years, in accordance with financial regulatory requirements.
• KYC documents: Up to 5 years, in accordance with regulatory guidelines.
• Support Conversations: Up to 2 years after a dispute is resolved.
• Cookies & Session Data: Until the session ends or a maximum of 1 year.

Data is securely deleted or anonymized once the retention period expires.

10 Minor's Privacy

Qt99 strictly does not provide services to anyone under 18. Our policy on this is unequivocal:

• Age is verified at registration and users under 18 are not permitted to create an account.
• If a minor is found to have created an account, it will be closed immediately.
• Any data collected from minors is permanently deleted.
• If a parent or guardian believes their child has created an account on qt99, please contact support immediately.

11 Policy Changes

Qt99 may update this Privacy Policy from time to time. When any changes are made, we will take the following steps:

• Notice will be sent to your registered email at least 7 days before any changes take effect.
• The "Last Updated" date at the top of this page will be revised accordingly.
• A banner notice will be displayed on the site for any significant changes.
• Continued use of the service after changes are made constitutes acceptance of the updated policy.

We recommend reviewing this page regularly to stay informed of the latest changes.

12 Contact Us

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

Your privacy matters deeply to us. Every request you submit will be handled with the utmost care.